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BUSINESS Hours of Operation
Monday - Thursday 9am to 4pm Central Standard Time. This Excludes, Local, State,
School, and Banking Holidays as well as United States federal holidays and
Postal Holidays.
All orders placed before 9am EST will start processing procedures on
the same business day, excluding dates we are closed. See above.
PROCESSING Dates and Times
Please note that your credit card, Bank Debit, E-check or Paypal
account will be charged upon checkout by you, not when your purchase
is shipped.
We process and ship US orders in approximately 3-5 business days as
long as you have sent us all the proper information via our shopping
cart or customer service emails.
(see dates and times above).
Orders received on or during our closed schedule will start processing
on next business day.
Please remember that orders with samples of any kind, skin care,
liquids, cream foundation/concealers or other made to order products
can have an additional processing (made to order) time of 3-7
business days.
When purchasing please make note of the date and time you ordered as
it is in our system also, so you will have a hands on timeline when
your order will ship.
US SHIPPING Information
MineralMakeupKits.com ships all United States Orders (does not include
Alaska, Hawaii, or territories) Confirmation Delivery USPS (IE
tracking) (United States Postal Service) Priority Mail.
Please allow the 3-5 business days for processing and 2-5 days for
your priority shipment to arrive "before" contacting our customer
service department.
ALL (within the continental) US orders will receive a confirmation delivery
number via the email you used for your shopping cart payment to us.
If you are using firewalls that are blocking or spamming links
then you will most likely not received this email from the USPS.com
website. Please know what your computer programs through your server
are set to accomplish, as we also can't answer emails we are not
getting as in the above example. We can be reached at the numbers on
our privacy page for such emergencies.
Please note: That if USPS Confirmation Delivery
Tracking Number (available online to us and to you the consumer for
legal verification) confirms that your order has been delivered to
the shipping address located on your order and you claim that you
have not received said package, your order, ie package will not be
reshipped at any time.
We use the USPS verification system to
prevent shoplifting and mail fraud to protect ourselves and
customers like yourself.
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Shipping/Handling For All Continental US Orders is as
Follows:
$10.00 -
$29.99 $5.45 USPS Priority, Confirmation
Delivery (tracking)
$29.96 - $49.95 $6.05 USPS
Priority, Confirmation Delivery (tracking)
$49.96 - $64.95 $6.75 USPS
Priority, Confirmation Delivery (tracking)
$64.96 - $74.99 $7.25 USPS Priority, Confirmation Delivery (tracking)
$75.00 - AND UP FREE
PRIORITY CONFIRMATION DELIVERY (tracking)
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APO/AE Mailing Addresses:
If you wish to ship your order to an APO/AE address please make sure
when check out you enter the American equivalent address in the
shipping information section to ensure you receive the domestic
shipping price. Then apply correct APO/AE shipping address in the
text/note box provided or email to us with your order confirmation
number sent to you via our shopping cart system.
Check your
firewall and server settings for spam filters not allowing mail
through.
INTERNATIONAL ORDERS & Shipping
(anywhere outside continental US)
(Please Read International Shipping Page)
MineralMakeupKits.com ships International Orders world-wide
First Class USPS Mail. Please allow 3-5 business days (see above
business dates and times) for processing
and 10-14 days for your order to arrive after shipping.
MineralMakeupKits.com does not at any time guarantee the arrival to destination
of International orders. If your International Package/Order does
not arrive we do not guarantee a replacement or a refund for the
price of the purchase of order or shipping charges. Replacing
undelivered International (outside the Continental United States)
Orders is the sole responsibility of purchaser/customer.
OUT OF US Customs Charges
Customers are responsible for all/any additional Customs Fees
country and address of purchaser may impose on said package. At No
time is MineralMakeupKits.com responsible for any additional
postage/handling fees incurred en-route.
NON-DELIVERABLE Orders (IE packages)
MineralMakeupKits.com sends all US orders with confirmation delivery to
verify arrival of orders. ALL tracking confirmation deliver numbers
are traceable to the consumer and our establishment at any given
time.
If your order does not arrive to your address and there is no
tracking to any arrival destination (IE your checkout shipping
address) by the USPS MineralMakeupKits.com will gladly process and reship your
order at no cost to you, though it will be signature required at
that time only.
If the confirmation delivery of shipment to you has been confirmed
by USPS as being delivered to the address provided by you at
checkout for shipment of your order, Bare Images will not replace nor
reship your order. No exceptions.
BACK ORDERED Items
Occasionally we receive orders for makeup and or skin care items and
accessories that are suddenly in higher then normal demand. We make
a note on your invoice of the back ordered items.
Usually
these items are in stock within 10 business days and we reship as soon
as they are in-house. You are also more then welcome to contact us for a
refund of backordered items as soon as you are notified they are
backordered (IE on your invoice) What makes you happy makes
MineralMakeupKits.com happy.
Item Shipment Error
If by the rare occurrence MineralMakeupKits.com has shipped
you the wrong item/s, please notify us and we will reship the
correct item when wrong item is returned, as well as refunding your
return shipping fee. Please send exchange by first class USPS mail
with confirmation delivery for your protection and ours of said
product/s.
Thank you,
MineralMakeupKits.com
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